Return of the goods within 14 days
If you don't get along well with any of the products and it's clear that you won't be pals, send it back where it came from. Send it back and we will give you a refund.
All the hoco. products can be returned within 14 days without giving a reason. However, to avoid such situations in the future, we would still be happy to know the reason of your returning.
We will tackle the issue as soon as the package arrives. The refunds are sent back to accounts usually on the same day as the claim is settled.
Exchange of the goods within 30 days
Maybe you didn't get along but it happens sometimes. If you aren't satisfied with your product choice, you can simply choose another one and we will exchange the two within thirty days.
Every hoco. product can be exchanged within 30 days.
We will prepare the exchange as soon as the package arrives. We will inform you about the next steps.